Lisa Marie Floyd

                                                  351 Crossing Blvd Apt 127

                                                  Orange Park, Fl 32073

                                                  Email: Lisa.Floyd26@yahoo.com

 

                                                

 

OBJECTIVE:

To obtain a job within my experienced field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement. I am preferably looking for a work from home job or at least a job that allows me to work from home 2-3 days a week. 

 

 

 

Tangoe, Inc.-Wireless Data Acquisition/Content Analyst

July 2010 to present

 

Position Overview:

This position will provide critical support and management of customer (client) mobile carrier invoices.  This includes ensuring the invoices are received, tracked and loaded based on SLA requirements.  This role includes working directly with the client and the client’s carriers.

·         Monitor client invoices to ensure all expected invoices are received and loaded, track and obtain missing invoices

·         Maintain expected receive dates for each client/carrier combination

·         Maintain the highest quality customer service standards and attitude

·         Communicate in a professional and businesslike manner to entire organization as an advocate for the client

·         Become an expert on Tangoe’s software products and processes related to invoice processing

·         Identify opportunities for process improvement; work with team members to define and implement best practices.

·         Define and propose software system improvements based on clients business requirements and processes.

·         Working with cross functional teams, develop and enforce clear processes and procedures

·         Meeting cross-functional team deadlines as it pertains to client requirements.

·         Research using available resources/tools for client/carrier resolution as it pertains to IP requirements.

    this includes the ability to determine correct files by format and naming conventions.

·         Follow up with cross-functional teams for obtaining overdue invoices, including direct carrier POC.

·         Research client/carrier issues pertaining to invoice loading and account verification and work directly with Implementation and Services teams for resolutions.

·         Work directly with Asset Management for client credential security.

·         Work directly with MME teams to properly process invoices/reports that cannot be processed electronically.

 

 

 

BCN Telecom- Network Provisioner

August 2007 to June 2010

 

·Placed CLEC to CLEC orders

·Worked with installation technicians to have internet and phone lines installed

·Trouble shoot issues arising with installation

·Place Orders (ASR) with LECs & other common carriers.

·Utilize Provisioning Ordering, and inventory software.

·Verify that confirmation and designs are received for the LECs and Operating Companies in a timely basis.

·Maintain current files on all orders. 

·Inventory/Verification.

·Responsible for managing customer order related communication

·Ensure service request are responded in an efficient manner

·Proactively monitor missed appointments and escalate internally

·Handle executive billing projects to reduce costs

·Communicate to Senior Management to ensure revenue is realized

 

 

 

 

National Telecom & Broadband Services- Account Services Representative/Provisioner

May 2006 to August 2007

1         Report customer troubles to proper LEC

2         Schedule repair visits if necessary 

3         Maintain customer database

4         Supports Customer in ordering new Local and Long Distance Services

5         Makes changes to Existing  service and Assists customers with billing inquiries

6         Extensive Contact with external customers, sales agents, LEC’s and CLEC’s

7         Updates Weekly spreadsheets using Excel and Word

·         Submits Orders through LENS

·         Adds LD services in Global Crossings

·         Pots Line Provisioning and configuring

·         Handles Line Loss Reports using Excel Spreadsheets

·         Places Complicated Move Orders and Repair tickets

·         Handles collection accounts and reports all delinquent accounts to collections

 

 

 

 Movero Technology-Wireless Client Services Rep

    November 2005 to April 2006

8         Responsible for managing corporate accounts that have wireless Phone and Data services with Verizon, AT&T, Cingular, and T-Mobile.

9         Places tickets and online requests for port requests, plan upgrades,  and ordering of new phones.

10     Resolves billing inquiries.

11     Activates and Deactivates phones

12     Demonstrates process orientation

13     Troubleshoots all customer issues

 

 

       FDN Communications-Customer Service/Communications/Provisioner

        January 2004 to October2005

 

1         Responsible for managing business and residential accounts

2         Trouble Shooting

3          Resolving billing inquiries

4          Assist with the installation of DSL phone lines for businesses

5          Schedule appointments

6          Execute and process changes in accounts

7          Establish new accounts